The account closure isn't intended as punishment nor anything other than to get your attention and to have your acknowledgement of these new. Yes, the move is mandatory for all players residing in Switzerland. This exclusive welcome offer is open to new players and claiming $30 is simple. To be eligible, players must have a verified Stars account on our site, and must have linked it to their Twitch account. The message I got when trying to log back in was: “Your account has been temporarily restricted pending a routine security investigation. Kindly confirm your contact telephone number and a convenient time to call. detail your relationship, to the players listed in the hands below. Your account privileges have been suspended pending the outcome of our. More information about linking. My advice. . If you are not residing in Switzerland and have been asked to move your account to. We apologize for. > Your account has been restricted pending a routine security review. Here's how to claim: Visit the Cashier; Make a first deposit of $20 or more; Use. Pokerstars has this preliminary procedure when they have a fraud suspicion. They froze but give the player a chance to defend himself. Your log-in details, account balance and history will NOT be affected by the change, and you will still be able to enjoy our complete range of games with. It has been over 2 weeks and i still get the message, Your account has been temporarily restricted pending a routine security investigation.